**VIP Medical Group, **one of our top experts in vein disease and pain management is looking for a **Call Center Team Lead** to join our marketing team! Our **Call Center Team Lead** will work closely with each department’s team leads and supérvisors to ensure productivity and a comfortable environment. This person must work in-office and be present in the call center’s scheduled shift. **What You’ll Do**: - Delegating tasks - Assisting the supervisor and manager - Supporting the team and operations - Reviewing KPIs and providing feedback to maximum team performance - Participating on the selection process of new Patient Coordinators along with the supervisor and manager - Minimal training - Supervising multiple growing departments - Having critical conversations with team members for conflict resolution **What You’ll Bring**: - C1 English level proficiency - Bachelors Degree or equivalent experience - 6 months of experience handling teams of 15+ people and in a customer service environment - Experience and knowledge solving customer’s issues - Punctuality, organization, initiative, time management and attention to detail **We Offer You**: - Opportunities to work in a fast-paced startup environment supportive of teamwork, ownership, and purpose. - Flexible working environment (flexible working hours, working from our state-of-the-art office space in El Poblado). - One-of-a-kind company values and teamwork culture as well as a meaningful mission and challenging work. - Private health insurance for you plus a family member. - The opportunity to create an impact in Medellin (and the world) is real. Our newest venture, a non for profit foundation called RVLOVE, is providing real opportunities and resources to those in underserved areas in Medellín. - Subsidized breakfast & lunch at our very own RedValley Café. **Salary**: From $3,500,000 per month