Hey, it's time for you to join us in showing the world that we are a company transforming paradigms, revolutionizing hours, minutes, and seconds Do you want to know why Rappi? WE SEE OPPORTUNITIES where others see problems WE SEE CLOSE where others see distance WE SEE ADRENALINE where others see pressure. Join a team where we are all capable of EVERYTHING, with equal opportunities regardless of gender identity, race, religion, nationality, age, disability, training, or experience. Did you like what you have read so far? Find out how you will deliver magic together with us through your Rappi mission. Check out how it will impact our ecosystem: Cargo is Rappi's B2B logistics as a service (LaaS) solution. Currently, Cargo operates with a handful of retailers and is constantly developing. Our goal is to become Latam leaders in "last-mile as a service" by developing a robust solution and streamlining business operations, enabling us to scale and help our partners excel in e-commerce, identifying opportunities within our operations and our partners'. We are seeking a global Customer Success Sr Analyst for our Cargo team, passionate about tech and highly analytical. You will support sales teams by designing growth and operational strategies to maximize value for our partners across 9 countries. As part of Rappi, your responsibilities will include: - Applying growth strategies to increase order potential of small and medium-sized allies - Managing the collections cycle, including settlement, invoicing, and collection processes - Achieving targets for quality metrics - Identifying process improvement areas and proposing solutions - Implementing growth campaigns and consulting with partners to grow their businesses - Gathering feedback from allies and translating market needs into technical features - Designing analytics sharing strategies and standardizing dashboards and templates (not building dashboards) Requirements to join this neon universe: - 3-6 years of experience in analytical roles within tech or logistics - Bachelor's degree in a quantitative or business field - Stakeholder management skills - Fluency in a second language, English or Portuguese - Ability to analyze complex problems and develop action plans - Data storytelling and presentation skills - Entrepreneurial, proactive, and hands-on attitude - Intermediate or advanced Excel and SQL skills Worker type: Regular Company: Rappi Technology Colombia For more information, visit our website https://about.rappi.com/es and check our reviews on Glassdoor https://acortar.link/Eqm07Q. We are waiting for you to build and deliver magic together #Rappi #J-18808-Ljbffr