We're a growing dental contact center looking for a VOIP expert to join our team to ensure our self-hosted PBX system runs smoothly. This position is 100% remote. **RESPONSIBILITIES** - Identifies, analyzes, and resolves technical issues - Monitor and resolve caller-ID/spam risk issues on outbound lines - Develop custom contact center reports - Administer phone system quality assurance - Assist in agent quality assurance - Help answer calls and schedule patients Pay: $350,000 - $700,000 per month Application Question(s): - How do you feel about working Saturdays and Sundays? - What level is your English? - Why would make you the perfect fit? **Experience**: - VOIP engineering: 3 years (preferred)