Job Description The role of a Customer Success Manager is to work directly with customers to guide them through their business journey with our solutions. The Customer Success Manager works to increase customer satisfaction, retention, renewals, references, and upsells for Cloud products within their assigned solution portfolio. The Customer Success Manager oversees key customer milestones throughout the customer lifecycle, from deal signature through system provisioning, monitoring implementation progress, and business case achievement. Required Skills and Qualifications - 2–3 years of experience supporting customers and driving business transformation, ideally in consulting or account management. - Proven ability to deliver strategic guidance and solutions that drive customer success and long-term value, coupled with experience in resolving issues and managing escalations to ensure satisfaction and business continuity. - A cooperative and productive approach to working relationships, internally and externally. - A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results. - An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI. - A resilient mindset, embracing challenges with optimism and consistently striving for growth and success. - Strong Business Acumen, including demonstrated knowledge of business processes and/or industries. - Proficiency in English to engage with our global network. Benefits This 10-month program includes classroom phases and field phases with your CSM team, that enhances your support in the CSM role. You will immerse yourself in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process. Upon successful completion of the program, you will move into a direct customer-facing CSM role in your market and continue to receive mentoring and coaching support to accelerate your growth. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Others The SAP Academy for Customer Success is a world-class training program that develops our next-generation workforce by delivering an energizing and inspiring experience within a globally diverse environment. This dynamic 10-month program strengthens the foundation for a successful career at our company. Join us for the opportunity of a lifetime, to develop a global peer network, partner and engage with customers to help solve their unique business challenges, and leverage world-class cloud-based products and services, all while earning a great salary and benefits.