TransUnion's Job Applicant Privacy Notice **What We'll Bring**: This is a position for a Bilingual English-Spanish Call Center Representative in Costa Rica. The position is remote - WFH Previous experience in a Call Center environment is required. Training will be provided for T&E; services and tools **What You'll Bring**: The Tenant and Employment (T&E;) Voice Office Operations Representative is responsible for answering inbound phone calls for all T & E products. The Voice Operations Rep will support customers and consumers who use T&E; services to screen individuals for rental housing and employment opportunities. - 1-3 years of experience in an operations job role, including inbound voice customer care/support. - Highest level of formal schooling for the specific region (High School Diploma). - Excellent Spanish verbal, written and interpersonal communication skills, with a good command of English - Must be self-motivated and a self-starter. - Demonstrate attention to detail in all work completed. - Proactively works to improve knowledge and adherence to company processes and procedures. - Collaborates well with others in a team-oriented work environment. - Adapts well to change and can adjust priorities as needed. - Displays time management skills. - This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management. **Impact You'll Make**: - Maintains a consistently high level of knowledge regarding T&E; products, services, and tools. - Understands and consistently demonstrates knowledge of specific T&E; business processes when performing all voice operations work. - Maintains a solid understanding of U.S. credit/financial principles and knowledge of USA criminal justice system/criminal background report and U.S. rental housing system/housing report (eviction) concepts. - Adheres to established processes and procedures when responding to support phone calls. - Works with QA and team leaders to improve individual performance based on feedback and coaching to ensure high-quality work product is delivered to T&E; customers and consumers. - Manages individual performance for aux time usage and adherence to schedules. - Performs other duties as assigned. - Must work U.S. business hours in support of U.S. customers and consumers. - Must be open to rotational weekend shifts during U.S. business hours to support U.S. customers and consumers. TransUnion Job Title Rep I, Consumer Operations Support