Job Title: Customer Success Manager At BairesDev, we've been leading the way in technology projects for over 15 years. We connect top talent with innovative companies around the world. IntrosMatter helps B2B businesses accelerate their growth by delivering relationship-qualified leads (RQLs) tailored to their ideal customer profiles (ICP). About the Role We're looking for a dedicated Customer Success Manager to ensure our customers derive maximum value from our service. Your Key Responsibilities - Onboarding & Customer Training: - Guide new customers through the onboarding process, clearly demonstrating how to best leverage IntrosMatter's service. - ICP Development: - Collaborate closely with customers to define and refine their Ideal Customer Profile, translating business needs into clear system requirements. - Take a genuine interest in understanding our customer's business to help craft the best description of their ICP, including target company and individual buyer personas. - System Configuration: - Work within IntrosMatter's internal systems to configure customer-specific ICP criteria, ensuring accurate lead matching. - RQL Quality Assurance: - Manually review and validate Relationship Qualified Leads (RQLs) generated by our system, ensuring quality and relevance. - Performance Analysis & Reporting: - Analyze lead data and customer feedback to measure success. - Regularly provide insightful performance reports to customers and to IntrosMatter's internal product team. - Customer Relationship Management: - Act as the primary point of contact for customer inquiries. - Proactively address questions, troubleshoot issues, and maintain high customer satisfaction levels. What We Are Looking For - Experience as a Customer Success Manager in a SaaS company with fewer than 500 employees. - B2B experience working with sales and marketing teams. - Strong communication and relationship-building skills. - Excellent problem-solving abilities and attention to detail. - Understanding of B2B sales processes and lead generation concepts. - Experience with customer relationship management tools. - Ability to translate customer feedback into actionable insights. - Advanced level of English. Why Work with Us? - 100% remote work (from anywhere). - Excellent compensation in USD or your local currency if preferred. - Hardware and software setup for you to work from home. - Flexible hours: create your own schedule. - Paid parental leaves, vacations, and national holidays. - Innovative and multicultural work environment: collaborate and learn from the global Top 1% of talent. - Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities.