Job summary We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us As part of the Enterprise Customer Experience (ECX) organization, the Customer Experience Advocate provides exceptional customer service. We are looking for a dedicated and proactive Customer Care Advocate to join our team. In this essential role, you will collaborate with partners to ensure accelerated and valuable outcomes, prioritizing the Critical Moments that Matter for our customers. You will report to Manager, Customer Care . Your Responsibilities: - Work with partners to provide accelerated and valued outcomes. - Prioritize the critical Moments that Matter. - Have a clear understanding of measurements which measure the customer experience. - Recognize customer needs and address them with urgency. - Determine alternative solutions to solve the problem. - Be a subject matter expert on business processes. - Identify trend and opportunities for root cause resolution, escalating through the proper channel. - Collaborate to develop best practices. The Essentials - You Will Have: - Bachelor's Degree ( Administration, Engenieering, courses related). - Fluent English. - Portuguese will be a differential. - SAP knowledge. - Knowledge of Office Package (Advanced Excel). What We Offer: - Comprehensive mindfulness programs with a premium membership to Calm. - Volunteer Paid Time off available after 6 months of employment for eligible employees. - Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation. - Employee Assistance Program. - Personalized wellbeing programs through our OnTrack program. - On-demand digital course library for professional development. Modality: Hybrid You will report to: REGIONAL CUSTOMER CARE CENTER MANAGER, LATAM Rockwell Automation's hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office. We believe that employee diversity is an important element of our common future. We provide opportunities for talent growth with the entire organization. We support equality by celebrating the individuality of every person, regardless of their origin and identity. We appreciate the unique cultural pattern and variety of experiences in each of us. We invite all who want to join and change the world of Our organization. #LI-TB1 #LI-hybri Rockwell Automation's hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office. Descripción del trabajo Lorem ipsum dolor sit amet , consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare. Donec lacinia nisi nec odio ultricies imperdiet. Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula. Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit , at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus. Obtén acceso completo Accede a todos los puestos de alto nivel y consigue el trabajo de tus sueños. Inscríbete ahora