**Key Responsibilities**: - Provide first-line technical support for desktops, laptops, printers, and other end-user devices. - Troubleshoot issues related to Office 365 tools, including Exchange Online, SharePoint, Teams, and OneDrive for Business. - Manage and support user accounts and permissions in Azure Active Directory. - Assist in deploying and managing mobile devices using Microsoft Intune or Endpoint Manager. - Diagnose basic network issues, with an understanding of the OSI Model. - Deliver excellent customer service in all interactions with internal users. - Document solutions and maintain IT knowledge base articles. **Requirements**: - Basic experience with mobile device management tools such as Microsoft Intune or Endpoint Manager. - Solid end-user support skills for desktop/laptop setup and issue resolution. - Basic understanding of networking fundamentals, including the OSI Model. - Strong communication skills in English (spoken and written). - Customer-oriented mindset with a proactive approach to solving problems. **Preferred Qualifications**: - Relevant IT certifications (e.g., Microsoft 365 Certified, CompTIA A+/Network+, etc.). - Experience working in a helpdesk or technical support environment. **Preferred Qualifications**: - Experience working with ITSM tools (ServiceNow, Jira, or similar). - Certifications such as Microsoft 365 Fundamentals (MS-900) or Azure Fundamentals (AZ-900). - Familiarity with Active Directory and cloud-based security best practices. **What We Offer**: - Competitive salary and benefits package. - Training and career growth opportunities in cloud technologies. - A dynamic and collaborative IT environment. **Modality**:Remote **Contract Type**:(Permanent / Service Provision Contract) **Schedule**:Full-Time / Part-Time / Contract **Salary Range**:USD $1000-2000 per month (based on experience) **Experience**: - IT Support Specialist: 1 year (required) - Microsoft Azure: 1 year (required) **Language**: - English (required)