RedValley, a fast-growing company in Medellín, is looking for a proactive and strategic Collections Specialist with experience in consumer lending to join our dynamic team. This role focuses on managing and recovering past-due accounts for installment products while maintaining positive customer relationships and ensuring regulatory compliance. Partnering with a cutting-edge decentralized credit protocol, Zyclone is at the forefront of transforming high-interest consumer lending on a global scale. With a noble mission to make affordable credit accessible to all, especially those overlooked by traditional banking systems. Be part of this groundbreaking movement and help shape a more inclusive financial landscape. What You´ll Do Contact customers via phone, email, and text to resolve delinquent consumer loan accounts and arrange payment solutions. Assess financial situations and negotiate achievable repayment plans. Maintain detailed records of customer interactions and payment arrangements. Monitor compliance with payment agreements and follow up on missed payments. Identify and escalate high-risk accounts for further action. Ensure adherence to federal and state collection laws, including FDCPA compliance. What You´ll Bring 2+ years of collections experience, specifically in consumer lending or installment loans. Strong negotiation and problem-solving skills. Excellent verbal and written communication abilities. Proficiency in collections software and Microsoft Office. Detail-oriented with strong documentation skills. Experience with credit reporting, skip tracing, and loan recovery strategies. Bilingual (English/Spanish), C1 or higher. What we Offer Competitive base salary plus performance incentives. Private health insurance for you and a family member. Paid time off and holidays. A fast-paced startup environment focused on teamwork, ownership, and purpose. A meaningful mission and strong team culture. Be part of a revolutionary movement in consumer lending with RedValley and Zyclone! Seniority level Entry level Employment type Full-time Industries Strategic Management Services #J-18808-Ljbffr