Company Description We are One Sutherland — a global team working together to create innovative solutions. We celebrate diversity in thought, experience, and background, fostering a positive work environment. Sutherland is an equal opportunity employer committed to professional conduct and mutual success. Founded in 1986, we are a leading provider of business process and technology management services, offering analytics-driven back-office and customer-facing solutions throughout the customer lifecycle. Job Description The Project Manager will perform duties including: 1. End-to-end project or program management, covering: - Scope, Time, Cost, Quality, Human Resources, Communications, Risk, Procurement/Subcontractor, and Stakeholder Management - Managing all project phases: Initiation, Planning, Execution, Monitoring & Control, and Closure - Applying NICE project management methodologies, defining tasks, preparing plans, monitoring progress, managing scope and changes, motivating the team, and providing performance feedback - Serving as the primary contact for projects, representing NICE or the Business Unit in internal and external forums, and advising clients on roadmaps and ROI maximization - Proactively managing issues, providing visibility, and escalating as needed - Reporting project status accurately to stakeholders at regular intervals - Managing project revenue and forecasts, updating management systems accordingly - Assessing delivery quality and efficiency, providing lessons learned, and contributing to methodology improvements - Participating in the broader Project Management community for continuous improvement Qualifications - Proficient in English communication (B2 or higher) - At least 5 years of proven experience as a Project Manager leading teams in a matrix environment, with experience managing international clients - Experience managing projects for consulting or software organizations delivering solutions to external clients - Experience managing the full software SDLC, including discovery, design, and development of custom solutions - Ability to manage complex, dynamic, and multiple projects simultaneously - Experience managing IT, Telephony, and Software projects - Strong customer relationship management skills - Ability to address business and technical issues effectively - Willingness to work in a dynamic, global team environment - Strong business acumen - Experience in revenue forecast and budget management - PMP certification is desirable - Bachelor’s or Master’s degree in Systems Engineering or related fields #J-18808-Ljbffr