About the job: What you will do: - Act as the direct contact and adviser for customer inquiries about CloudBand Infrastructure Software and Nokia Container Services products via ticketing tool, by phone and using remote access tools - Quickly analyze issues to identify problem areas and effectively communicate corrective actions and resolutions to customers in a professional and timely manner - Collaborate with other support engineers and other internal teams and external parties during the problem resolution process - Ability to multitask, prioritize, and work under pressure - Outstanding troubleshooting skills and passion for problem solving and investigation - Capability to front-ending the customer and internal stakeholders at the senior management level - Document diagnostic steps and create reusable solutions for future incidents - Ability to work as part of a team and focus on customers and solving their issues - Be available to perform weekend shift duties on a rotational schedule when needed - Contribute to regional or global initiatives or projects - Fish-bone analysis for high impact service interruptions What you will bring: - 5+ years of experience working as a support or development engineer for a Platform-as-a-Service provider or hosting service - 5+ years of experience working with Linux or Unix operating systems - Experience deploying in the data center, including upgrades, updates and disaster recovery - Proficient with Kubernetes internal architecture and sound knowledge of container technologies and the tools and challenges around them - In-depth understanding of cloud technologies, telecom ecosystem, OpenStack architecture and components - Experience in telco cloud, including NFV Architecture, ETSI MANO, OpenStack, SDN, Open-O, ONAP, SR-IOV, OVS-DPDK, etc. - Experience with performance and monitoring tools like Zabbix and Ceilometer, - Experience with Elasticsearch, Fluentd, and Kibana (EFK) and Elasticsearch, Logstash, and Kibana (ELK) - Experience with Ceph storage and virtualization - Hands-on experience with Python and scripting languages, like Perl and bash - Strong networking knowledge; networking security is a plus LI-REMOTE LI-JR1