Job Summary: The QA Specialist is responsible for transaction monitoring, inspecting, and proposing measures to correct or improve the supported account/s final output and processes that conform to customer and company protocols in order to meet established customer quality requirements. Key Responsibilities: - Transaction monitoring and inspection - Propose measures to correct or improve supported accounts - Ensure compliance with customer and company protocols Requirements: - High school diploma or equivalent, College level preferred - At least 6 months of quality auditing, case management, compliance auditing, customer service, or scheduling oversight - Previous experience in BPO or Customer Service and/or healthcare / technical account - Familiarity with software systems/platforms - Excellent verbal and written communication skills - Strong attention to detail and analytical ability Work Conditions: - Schedule: 2 days off - 5 working days, Monday to Sunday 7:00 a.m. to 6:00 p.m., depending on availability and client needs - Location: Perímetro Urbano Barranquilla, Colombia - Contract: Indefinite-term contract / Permanent