At Twilio, we’re shaping the future of communications,all from the comfort of our homes. We deliver innovative solutionsto hundreds of thousands of businesses and empower millions ofdevelopers worldwide to craft personalized customer experiences.Our dedication to remote-first work, and a strong culture ofconnection and global inclusion, means that no matter yourlocation, you’re part of a vibrant team with diverse experiencesmaking a global impact each day. As we continue to revolutionizehow the world interacts, we’re acquiring new skills and experiencesthat make work truly rewarding. Your career at Twilio is in yourhands. See yourself at Twilio Join the team as Twilio’s nextTechnical Account Manager. Although headquartered in San Francisco,we have a presence throughout South America, Europe, Asia, andAustralia. We are on a journey to becoming a global company thatactively opposes racism and all forms of oppression and bias.Twilio supports diversity, equity, & inclusion worldwide. Aboutthe job We are seeking an experienced Technical Account Manager toserve as the primary technical support contact for our strategiccustomers. The role involves supporting customers during Centralhours (9am to 6pm CT), handling complex technical cases withsignificant impact, and providing proactive guidance to enhancecustomer environments using Twilio technologies. The role requiresthe ability to analyze both detailed technical issues and thebroader customer context, maintain composure under workloadpressures, and prioritize effectively. Holiday coverage may berequired on a stipend basis. Responsibilities - Utilize yourtechnical and diplomatic skills to resolve customer issues andrelay feedback to Twilio’s Product and Engineering teams. -Collaborate with developers, architects, and support personnel fromcustomers and partners to troubleshoot complex problems. - Workwith teams via Slack and file JIRAs to report bugs and issues. -Identify customer trends, analyze patterns, and report insights toimprove support processes. Qualifications We value diverseexperiences and encourage all qualified applicants to apply,regardless of traditional career paths. The ideal candidate willhave: - 4 to 6+ years of relevant experience. - Strong knowledge ofRESTful APIs, cloud solutions, and troubleshooting skills. -Experience with network connectivity issues, TCP/UDP, SSL/TLS. -Excellent communication skills for technical and non-technicalaudiences. - Experience working with developers using Twilio helperlibraries. - Curiosity about how systems work. - Effective timemanagement, prioritization, and workflow development skills. -Customer-centric mindset and experience managing dedicatedaccounts. - Understanding of Telecoms, VOIP, WebRTC, and SIP.Location This remote role is based in Bogotá, Colombia, supportingduring 9am to 6pm Central Time. Travel Occasional travel may berequired for in-person meetings and project collaborations. What WeOffer Competitive pay, generous time-off, parental and wellnessleave, healthcare, retirement plans, and more. Benefits vary bylocation. Our Values We solve problems, take initiative, andembrace innovation. We seek colleagues embodying our Twilio Magicvalues and support their community involvement. If you’re ready tounleash your potential and grow with us, apply now! If this roleisn’t a fit, consider other opportunities at Twilio. EqualOpportunity & Accommodations We are proud to be an equalopportunity employer and provide accommodations for applicants withdisabilities. Contact us at [email protected] forassistance. #J-18808-Ljbffr