Manage the team in charge to achieve compliance with the Company's quality objectives and standards, developing effective supervision, training and growth actions with the assigned agents, ensuring optimal compliance with commercial agreements and carrying out the necessary administrative and customer service tasks that are necessary. **Responsibilities**: Supervise and lead teams effectively. Ensure compliance with performance indicators. Collaborate in team development and training. Contribute to the implementation of quality strategies. Coordinate and communicate effectively with various departments. **Requirements**: 1 to 2 years of work experience in similar roles. Advanced level of English. Desirable experience as a Quality Assurance (QA). High school graduate or professional student in any field. Open availability. Working Conditions: Schedule: Monday to Friday, rotating shifts between 8:00 am and 8:00 pm. Weekends off. **Salary**: 3.5COP + commissions based on team performance indicators and sales. Why Join Us? Tipo de puesto: Tiempo completo Salario: $3.500.000 - $4.500.000 al mes