CSG is a leader in innovative customer engagement, revenue management, and payments solutions that make ordinary customer experiences extraordinary. As a flexible first organization, you can find our remote and on-site locations here. **Responsibility% of Time** - Facilitate and support unit and business acceptance testing. 10% - Create and maintain training materials, quick reference guides, and system configuration documentation. 20% Regular and reliable attendance is required. Ongoing - This job requires domestic and/or international travel up to 5%. Ongoing - The incumbent is accountable for professional working behavior to include building and maintaining constructive working relationships, implementing proactive and concise communication, acting as a resource to colleagues, and engaging in collaborative thinking and problem solving while demonstrating CSG’s core competencies and values. Ongoing **Typical Interactions/Relationships** (This job typically interacts with the following individuals and groups.) - External - vendor support - Internal - teammates, all levels of management, business partners in Payment Operations, GTM teams, Project Management, and other internal areas of the business. **Work Environment** (Work environment including any noise, equipment, space, temperature, etc. conditions.) - Remote office environment **Education** (Education, training, and/or certifications typically required to successfully perform the job.) - BA/BS with a concentration in (but not limited to) Accounting, Business, Finance, Information Systems, or equivalent education/experience. **Experience** (Minimum level of related experience typically required to successfully perform the job and preferred experience that is also beneficial to have in this job.) - 1+ years experience in the following areas - Support of Customer Success solutions - AI chatbot integrations - Automation and integrations of systems - Support and understanding of ticketing systems - Creating training content and user guides - Strong troubleshooting skills - Analytical with strong business sense **_ Preferred - ** - Knowledge of Freshdesk ticket and Customer Success systems **Knowledge, Skills, and Abilities** (Knowledge skills and abilities typically required to perform the job, licenses and certifications required for the job, and preferred knowledge, skills, and abilities that are also beneficial to have in this job.) - Analytical with strong business sense - Highly organized and detail-oriented - Flexibility, adaptable, and an eager self-starter Ability to read, write, speak, and understand the English language in a business environment with varying levels - Proven ability to work cross-functionally to gather, analyze and organize data for business requirements while translating them to effective software implementation - Able to work with clients to understand current state processes and define future state processes based on business objectives - Ability to work with development and technical resources to understand current system technical design and functionality. - Enjoys digging into complex operations - Takes a high degree of ownership over their work - Strong troubleshooting skills **Physical Requirements** (Physical requirements required to perform the essential job functions.) - Keyboarding/Writing/Clicking/Working with fingers - _>67% of the time_ - Sitting - _>67% of the time_ - Standing/Walking - _1-33% of the time_ - Pushing/Pulling - Not_ Applicable_ - Lifting/Carrying - _Not Applicable_ - Vision - Near/Far - _Good near vision required for working on the computer_ - Hearing - _Position requires the ability to hear oral information_ - Talking - _Position requires oral communication_ **Benefits**: This role is eligible for a bonus opportunity.