Company Description At Sana Commerce, we’re committedto creating an inclusive environment because we know our diverseworkforce is one of our greatest strengths. What started in 2007with a pizza and a plan has grown into a fast-moving SaaS companythat helps manufacturers, distributors, and wholesalers thrive inB2B commerce complexity. Our mission? To transform the waybusinesses buy and sell, so they can grow, build strongerrelationships, and make the most of digital commerce. Join us andtake ownership of your career in a dynamic, fast-movingenvironment. As a Support Analyst, you are in daily contact withour customers & partners to give them a great experience. Youwork with big names in the B2B industry. You are the face of SanaCommerce in the EMEA & APAC market, which gives you a lot ofresponsibility to maintain relationships. In this role, you willgrow along as our company is growing! What you'll get: - Theopportunity to make an impact at a fast-growing SaaS scale-up. -Working closely with global leaders on strategic initiatives. - Upto 3 weeks “work from anywhere” per year. - A hybrid working model– 3days from the office, 2days from home. Job Description Whatyou’ll be doing: - Acting as the first point of contact for ourcustomers & partners; - Managing incoming tickets withinservice levels to ensure customer satisfaction; - Working toresolve issues, questions, and requests self-sufficiently wherepossible; - Analysing markup language and application logs to aidthe development team in eliminating product bugs; - Collaboratingacross functional areas to address customers’ needs as theirchampion. Qualifications What you’ll bring: - At least a bachelor'sdegree or equivalent work experience. - 5+ years of experience in atechnical customer service role across IT industry/ complexproduct. - Customer Service mentality.You thrive on helpingcustomers. When issues arise, you see the potential to makesomething great out of it. You never back down and always strive toreach the best possible solution for your customers. - Greatorganizational skills.The ability to balance your personal backlogagainst new work and special projects that will help grow yourcareer. You have excellent attention to detail and time management.- Technical affinity.You are comfortable using Excel, learning newsoftware, and can understand HTML or XML. Experience working withE-Commerce software and/or ERPs isa plus. - Communicationskills.Youspeak and write fluently in English. Dutch and/or German are aplus. You easily understand customer needs and know how to look forthe ‘question behind the question’. Who we are: So, what does itmean to be a part of the Sana Commerce team? At Sana Commerce, ourvalues guide how we work, collaborate, and drive success. -Champions of Our League."We deliver lasting success, balancingquick wins and long-term value." We take pride in our uniqueproduct and extensive B2B knowledge and continuously strive toimprove. No matter our role, we bring value every day, helping ourcustomers and partners succeed. - Supercharge Our Customers."We’rerevolutionizing B2B commerce together, helping our customers tolead and succeed." Our customers are at the heart of everything wedo. We go beyond solutions, providing the tools and support theyneed to grow. - Determined to Grow."We embrace challenges, growingand raising the bar for ourselves and our industry." We take onchallenges, seek feedback, and keep learning. Every setback is achance to improve and move forward. - Bold Together."We dare to bebold because we have each other’s back." We collaborate acrossteams and time zones, challenge the status quo, and support eachother to achieve the best outcomes. Job descriptions can be toughto interpret. Even if you may not tick all the boxes,please explainyour motivation for the role of Support Analyst. We stronglyencourage you to apply if you still feel like you are a great matchfor this role.Apply now! Additional Information All yourinformation will be kept confidential according to EEO guidelines.#J-18808-Ljbffr