Customer Care Team Leader The role of a Customer Care Team Leader in sea logistics is multifaceted and demanding. Your primary responsibility will be to drive the growth and execution of the maritime business strategy, ensuring alignment with the company's overall objectives and policies. You will lead and motivate a team to maintain profitable operations while actively contributing to the Sales Department through strong client relationships and pursuit of new business opportunities. This involves close coordination with corporate maritime teams, functional units, and other business areas, always operating within established guidelines and promoting a collaborative environment. Key Responsibilities - Support new business implementation and manage existing accounts. - Handle customer claims promptly with the team. - Build and maintain strong client relationships. - Share market trends and competitor insights with Sales and Trade Lane teams. - Ensure efficient maritime operations through standard processes. - Assist in developing reporting and business tools. - Monitor team performance and provide support as needed. - Collaborate with Sales to grow current clients and generate new business. Requirements - Extensive experience in maritime logistics. - Experience in customer care, providing client support. - Proven track record leading and motivating teams to achieve goals. - Fluent conversational English. About Kuehne+Nagel Kuehne+Nagel is a global leader in logistics and transportation. Our vision is to move the world forward by delivering innovative and sustainable solutions that meet our customers' needs. We offer a safe, stable environment where your career can make a real difference.