Join to apply for the Software Engineer role at GPC Join to apply for the Software Engineer role at GPC GPC is currently seeking a Technical Support Level 2for a US-based client. This position will be working from 8:00 am to 4:00 pm Colombia timeand applicable for Colombia-based candidates only. Job Description Key Responsibilities: - Resolve complex technical issues from initial contact through full resolution while serving as a knowledgeable and responsive customer advocate - Guide customers through successful implementations, helping them integrate the platform with their existing systems - Collaborate with Engineering to investigate bugs, contribute to escalations, and share customer feedback for continuous product improvement - Support API troubleshooting, offering tailored solutions and best practices to improve the integration experience - Develop and maintain clear technical documentation, tutorials, and internal support guides - Identify patterns and recommend improvements to enhance customer support processes and increase efficiency Qualifications: - 6+ years of experience in customer-facing technical support, technical success, or engineering support roles - Strong understanding of API integrations and debugging workflows, with hands-on experience using tools like Postman - Exceptional written and verbal English communication skills, with the ability to translate technical concepts for a range of audiences - Background supporting SaaS products or enterprise platforms, ideally in a B2B or high-growth environment - Highly organized with strong problem-solving instincts and a proactive approach to customer success - Experience contributing to documentation, internal process guides, or help center resources - Self-starter mindset with comfort navigating ambiguity and shifting priorities in a remote team setting - Additional language skills are a plus Seniority level - Seniority level Mid-Senior level Employment type - Employment type Full-time Job function - Job function Engineering and Information Technology - Industries Staffing and Recruiting Referrals increase your chances of interviewing at GPC by 2x Sign in to set job alerts for “Software Engineer” roles. Bogota, D.C., Capital District, Colombia 1 month ago Full Stack Engineer- Node.js, React,js and Firebase Bogota, D.C., Capital District, Colombia 1 month ago Bogota, D.C., Capital District, Colombia 1 month ago Trainee Software Engineer (Colombia, Remote) Bogota, D.C., Capital District, Colombia 2 months ago Bogota, D.C., Capital District, Colombia 6 months ago Python Software Engineer - (Colombia, Remote) Bogota, D.C., Capital District, Colombia 6 months ago Bogota, D.C., Capital District, Colombia COP3,000,000.00-COP3,300,000.00 3 weeks ago Intermediate Software Engineer (React.js, Node.js) - OP01587-OS Bogota, D.C., Capital District, Colombia 1 month ago Bogota, D.C., Capital District, Colombia 3 days ago Bogota, D.C., Capital District, Colombia 3 weeks ago Software Engineer (Python) Career Opportunities at Dev.Pro - 01 Bogota, D.C., Capital District, Colombia 3 weeks ago Bogota, D.C., Capital District, Colombia 3 weeks ago Bogota, D.C., Capital District, Colombia 4 days ago Bogota, D.C., Capital District, Colombia 1 month ago Bogota, D.C., Capital District, Colombia 3 days ago Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 1 month ago Intermediate Software Engineer (PHP, React.js) - OP01829 Bogota, D.C., Capital District, Colombia 2 weeks ago Software Engineer (C++) Career Opportunities at Dev.Pro - 01 Bogota, D.C., Capital District, Colombia 1 month ago Shopify Front-End Developer (React + Liquid) Bogota, D.C., Capital District, Colombia $36,000.00-$48,000.00 1 week ago Bogota, D.C., Capital District, Colombia 2 months ago Bogota, D.C., Capital District, Colombia 1 month ago Chapinero, Capital District, Colombia 4 weeks ago Bogota, D.C., Capital District, Colombia 2 days ago Bogota, D.C., Capital District, Colombia 1 month ago Bogota, D.C., Capital District, Colombia 2 weeks ago Bogota, D.C., Capital District, Colombia 4 days ago Bogota, D.C., Capital District, Colombia 1 month ago Bogota, D.C., Capital District, Colombia 2 weeks ago Bogota, D.C., Capital District, Colombia 4 months ago Bogota, D.C., Capital District, Colombia 5 hours ago Full Stack Engineer ID38918 ($2,500 signing bonus) Bogota, D.C., Capital District, Colombia 1 week ago Senior Software Engineer (TypeScript, Node.js, React) - OP01807-OS Bogota, D.C., Capital District, Colombia 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr