**Company description**: TRABAJAMOS CADA DÍA PARA SER UN PROVEEDOR COMPLETO PARA EL CUIDADO DE LA SALUD. En B. Braun desarrollamos soluciones eficientes y buenas prácticas para el cuidado de la salud gracias a un diálogo constructivo con nuestros clientes y colaboradores. A través de una estrecha relación y cooperación con los profesionales de la salud combinamos nuestros servicios y productos para ofrecer soluciones inteligentes y eficientes que cubran terapias completas y nos permitan seguir creciendo juntos. **Job purpose**: Responsible for the service-oriented support to end users as primary point of contact for the internal company Service and Support Desk **Duties and responsibilities**: Fulfill Service Requests from end users according to defined procedures. Document client issues in our call tracking system. Provide friendly, courteous, and quality communication to all end users throughout the support process. Grow professionally through on-going training activities and continued learning. Collaborate with organization counterparts and department team members to share knowledge and expertise. Identify optimization potential to continuously increase customer satisfaction and Service Desk quality. **Requirements**: Educational degree/certificate in an information technology related field will be a plus. 2 years of experience in this role. English B2 Portuguese B2 **Job conditions**: