(In Colombia) Do you want to be part of a Mobility Innovation team and make a meaningful impact on the way we move? Launch Mobility is driving a transformation in the automotive transport industry. We are powering a shared, connected, sustainable, and equitable future by offering the industry’s most comprehensive suite of services for mobility. We’re seeking team members who are passionate about creating world-class technology products that achieve these goals. What You'll bring: We are looking for an engineer responsible for being the first contact for the saas products customers, receiving and triaging their requests, giving them on-time support to help them to find solutions to technical issues, and guiding them to navigate through all types of system challenges to create the best technical support experience and impact the loyalty of our clients and their customers. You'll Need: 3-4 years of experience as a Technical Support Engineer English Level: B2-C1 (Spoken and Written) Preferred: Computer Science or engineering degree. 1. Work experience with different systems, software, and hardware. 2. Experience doing triage of needs, tickets, or requests from clients. 3. Experience doing research, diagnosing, troubleshooting, and resolving customer issues/tickets. 4. Experience providing remote support to clients. 5. Experience working with any service desk support system such as Jira, Zendesk, Zoho, Confluence or similar. 6. Familiarity with cloud apps and services. 7. Basic understanding and scripting of tech stack such as SQL, Python, JavaScript or React. 8. Experience working with any project management tool as Jira, Trello, Click up or similar. 9. Understanding of the software development process and lifecycle (SDLC). 10. Understanding of Agile Methodologies Nice to have: Experience working with a SaaS product company, penetration testing techniques and tools, and troubleshooting various scenarios and network systems by using knowledge of common tools (tcpdump).and protocols (TCP/IP, NTP, DNS, DHCP, etc.) Soft Skills: 1. Problem Solving-Analytical thinking 2. Customer focus oriented 3. Effective communication (Verbal and non-verbal) 4. Self Management and organizational 5. Adaptability and flexibility WE OFFER YOU: USD Payment and competitive salaries Hybrid or remote flexibility (office in Chicó, Bogotá) Flexible holiday/vacation plan - Unlimited Days Off Bilingual English / Spanish work environment Access to one of the most popular Online Learning Platform CULTURE: We lived the speed, learning, and dynamic process of a startup culture being diverse, collaborative, flexible, and trusting team, focused on achieving our goals. We Value: Diversity of People & Perspectives Trustworthiness people Excitement and Joy working for our Mission Collaborative and Teamwork Ownership & Innovation Hiring #JobOffer #TSE #TechnicalSupport #Engineer Pay: $6,000,000 - $8,000,000 per month Application Question(s): - Do you have at least 3 years of experience doing research, diagnosing, troubleshooting, triaging and resolving customer issues/tickets? - Do you have at least 3 years of experience providing remote support through any service desk support system such as Jira, Zendesk, Zoho, Confluence or similar? - Do you have an understanding of SDLC and scripting of any tech stack such as SQL, Python, JavaScript or React? **Language**: - English (required)