**VIP Medical Group**, one of our top experts in vein disease and pain management is looking for a **Referral Coordinator** to join our team! We specialize in pain management and vascular procedures. Our main goal is to always provide the best level of care and compassion to individuals who are being treated. The **HMO Referrals Coordinator** is in charge of receiving inbound calls and making outbound calls to primary care providers and patients in order to request referrals needed to be seen in our clinics. **What You'll Do** - Review all referrals for eligibility, accuracy and completeness - Confirming patients’ coverage and answering relevant questions - Track and manage HMO Referrals by entering them into our EMR and CRM systems - Requesting referrals (Is an order written by a provider to see another doctor, therapist or specialist.) - Scheduling and/or rescheduling patient appointments - Sending medical records to various departments or offices for processing - Communicating with various teams about status of referrals **What You'll Bring To The Team**: - Strong verbal and written English level (C1 or better) - 6+ months of customer service experience - Strong verbal and written communication skills - Ability to multitask efficiently - Highly detail-oriented - Experience with Microsoft office and Excel (intermediate) **We Offer You** - Opportunities to work in a fast-paced startup environment supportive of teamwork, ownership, and purpose. - Flexible working environment (flexible working hours, working from our state-of-the-art office space in El Poblado). - One-of-a-kind company values and teamwork culture as well as a meaningful mission and challenging work. - Private health insurance for you plus a family member. - The opportunity to create an impact in Medellin (and the world) is real. Our newest venture, a non for profit foundation called RVLOVE, is providing real opportunities and resources to those in underserved areas in Medellín. - Subsidized breakfast & lunch at our very own RedValley Café. **Salary**: $3,000,000 - $3,500,000 per month