**What you will do** - Get up to speed on current processes and environments. - Assist in the creation of proper guidelines in regard to priority. - Help to document and clearly define the tasks to be performed by the team. - Identify and remove blockers that may affect the support team's performance. - Set up escalation lines. - Pave the road for easier and more successful onboarding. - Clearly Identify any missed/changed technical need of the project. - Provide regular updates on meetings on the evolution of the team. - Generate and track standard metrics such as MTTR, MTTD, Response time, Incident Volumen, etc. **Must haves** - Hands-on PM experience with support teams, ideally with multiple locations - Go-getter and result-oriented attitude - Full-scale project management (from strategy development to reporting) - The desire and motivation to follow new technologies, trends, and best practices - Advanced/Upper-Intermediate English - Experience with planning, work tracking, requirements elicitation and other PM activities **Nice to haves** - Solid understanding of Kanban Method - Certified Scrum Master (CSM), PMI (CAPM, PMI-ACP) or other PM and Agile-related certifications - Previous experience as a Business Analyst and/or QA and/or Account Manager - People management experience - mentoring technical team members **The benefits of joining us** - **Professional growth** Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps - **Competitive compensation** We match your ever-growing skills, talent, and contributions with competitive USD-based compensation and budgets for education, fitness, and team activities - **A selection of exciting projects** Join projects with modern solutions development and top-tier clients that include Fortune 500 enterprises and leading product brands - **Flextime** Tailor your schedule for an optimal work-life balance, by having the options of working from home and going to the office - whatever makes you the happiest and most productive. **Job Types**: Full-time, Contract