Overview Required skills Client-centric / strong People Management / strong KPIs tracking / strong Financial Metrics tracking / strong English / strong We are seeking an Account Manager to join our team. The ideal candidate will have solid communication and organizational skills, be a people person, and be passionate about building strong teams that deliver great results to Customers. In this role, you will work closely with the Head of Operations, Project Managers, and Resource Managers and play an advisory role in people management activities, the recruitment coordination process, and more. Does this sound like an exciting opportunity? Keep reading, and let’s discuss your future role! Customer Sigma Software, founded in 2002, is a multinational IT consulting and software development company with over 20 years of experience. We specialize in delivering top-quality software development, graphic design, testing, and support services across various industries, including Automotive, Telecommunications, Aviation, AdTech, Gaming, Banking, Real Estate, and Healthcare. We have R&D centers around the world, including in Sweden, the USA, Canada, Ukraine, Latin America, Poland, Portugal, Hungary, Bulgaria, and the Czech Republic. With a team of over 2,000 professionals, we are committed to providing best-in-class solutions to our clients worldwide. Project You’ll be working on dynamic projects that require strong leadership and collaboration to ensure seamless delivery and high-performing teams. You’ll be at the heart of Customer relationships, fostering long-term partnerships while motivating and driving the performance and growth of your team. Your role will involve coordinating with key stakeholders, optimizing processes, and identifying opportunities to enhance value for clients. If you’re passionate about people management, process improvement, and making a meaningful impact, this is the perfect opportunity for you! Requirements Requirements Proven experience working in outsourcing companies Advanced English (at least C1 level) for communication Prior experience as an Account Manager, Project Coordinator, HR Leader, or Recruitment Team Lead within an outsourcing environment Strong foundation in HR management or recruitment processes is highly valued Ability to work independently, with minimal supervision Strong analytical and problem-solving skills Experience with people management activities, including recruitment and team development Ability to work collaboratively in a team environment Would be a plus U.S. business or travel visa Personal Profile Exceptional communication and interpersonal skills – Capable of clearly articulating ideas, actively listening, and fostering trusting relationships with clients and stakeholders Client-centric approach – Skilled in managing client relationships, interpreting underlying concerns, and providing strategic solutions tailored to their needs Ability to convey confidence, build rapport, and deliver compelling presentations that inspire trust. Proactive, responsible, and capable of handling multiple tasks with minimal supervision Comfortable working autonomously while effectively adapting to changing priorities and challenges Thrives in dynamic environments, demonstrating flexibility, patience, and problem-solving skills under pressure Responsibilities Responsibilities Collaborate with the Head of Operations, Project Managers, and Resource Managers to ensure seamless project delivery and optimal team performance Facilitate communication and collaboration among team members, stakeholders, and vendors Coordinate meetings and workshops, prepare presentations, and document key decisions and actions Build, maintain, and nurture long-term trust-based relationships with Customers Identify clients’ complementary and supplementary needs, providing valuable offers and solutions Oversee team motivation and engagement, conducting face-to-face meetings and coaching team members on people-related matters Support performance reviews, career roadmaps, and team development initiatives Define, monitor, and improve key performance indicators (KPIs), identifying deviations and implementing corrective measures Participate in process improvement activities and contribute to the development of best practices in project management Track financial metrics and enhance results through effective project management and strategic alignment with upper management