**WE ARE HIRING REMOTE BILINGUAL EXPERIENCED RETENTION AGENTS!!!** **REQUIREMENTS**: - 85% English proficiency - Steady wired internet connection - USB Wired headset - Windows 8+ or MAC - Retention experience is a plus **RETENTION AGENT'S BACKGROUND AND EXPERIENCE**: - 90% English proficiency (EF set - C2 or higher) - Fundamental computer skills and PC that meet the minimum technical requirement - Exceptional customer service skills - A hard-wire, noise-canceling headset - Be able to provide a valid and non-expired certificate of good conduct/Police Certificate (International Applicants) - Ability to service with mínimal supervision and consistently keep your scheduled client commitments - 1+ years of retention experience (Desirable). - Ability to remain calm and professional in stressful situations. - Advanced communication and interpersonal skills. - Empathy and patience. - Strong conflict resolution skills.