We are looking for a Case Manager to join our team full-time. Primary objectives include facilitating seamless service delivery, ensuring appropriate staffing, and offering support and guidance to families, caregivers, and providers on the team. What you'll do: Daily check of all previous day sessions. Constant feedback communication with the Caregivers and Patients. Handle the pre-billing process weekly. Meaning you will have to make sure all the caregiver's visits are assigned and tracked into the system. Validate that said visits match the insurance-authorized weekly hours the patient has assigned. Constant communication with US Insurance companies. Multitasking when it comes to dealing with issues that may occur during ongoing visits. Provide Timely Updates: For case status, service authorizations, and workload. What you need: Advanced English Knowledge. Customer Service skills needed to handle the Caregivers/Patients/Insurance interaction. Organization skills needed to handle all the important documentation that is required in this position. Proactivity and creativeness its needed for this position, someone proactive as opposed to reactive. Organization Skills and Attention to Detail: Ability to self-organize given activities and keep a thorough record of tasks, pointers, and process updates. Prioritization Skills: Ability to identify, establish, and assign priorities. Main Tools to Manage During Work Relation: Google Suite: Google Drive, Corporate Gmail, Docs, Sheets. Microsoft Office: Word, Excel. Internal CRMs. Hubstaff: Web App, Desktop App, and Hubstaff Tasks. Whatsapp: Whatsapp Groups. Zoom: Meetings and Breakout Rooms. Competitive Pay in US Dollars Paid extra hours Time-Off Flexibility 100% Remote Work Opportunity to Grow If you have experience in customer service or project management roles, we encourage you to apply! Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Administrative, Consulting, and Customer Service Industries Health and Human Services and Medical Practices Referrals increase your chances of interviewing at The A Career by 2x Get notified about new Case Manager jobs in Colombia . 06. Case Manager | Fully Remote | USD Payment Bilingual Legal Talent Manager (U.S. Personal Injury Law Firms) Bilingual Pre-Litigation Case Manager – Personal Injury Senior Specialist, International Operations - US Bilingual Subrogation Specialist – U.S. Personal Injury Law We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr