Job Description We are seeking confident and skilled customer service representatives to join our high-performance work team environment. In this role, you will be responsible for providing exceptional customer experience to our valuable current, past, and prospective customers mainly through calls and emails. Key Responsibilities: - Respond and resolve customer concerns in a timely, accurate, and professional manner. - Offer quality customer service on every call to surpass expectations. - Efficiently escalate complex problems to appropriate internal resources. - Document customer interactions to help maintain the client's internal and external knowledge bases. - Collaborate with coworkers to provide insightful feedback that will improve processes and products. - Perform other tasks as required by the campaign. Qualifications - A bachelor's degree from an accredited college or university is preferred but not required. - 1+ year prior experience working in customer support or in a call center environment is preferred but not required. - Experience in financial services is a huge plus but not required. - Proficient in written and verbal English and Spanish. - Basic technical skills—able to navigate through smartphone and computer applications. - A critical thinker with good analytical skills and attention to detail. - Effective organization and time management skills. - Able to work well in team-oriented environments. - Has a growth mindset with the desire to keep learning. - Upbeat, positive, kind, and empathetic personality.