With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith. Come join our 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories! Key Responsibilities: IMPORTANT INFORMATION: ·All CVs should be submitted in English. ·This position is open to candidates based in countries where World Vision International is legally registered to operate. KEY RESPONSIBLITIES Business Requirements Gathering & Documentation Work with cross-functional teams to gather and clarify business requirements for sponsorship systems, tools, and process improvements. Facilitate workshops, interviews, surveys, and observation to understand field-level pain points and success drivers. Translate complex business needs into clear, structured requirement documents, user stories, process flows, and acceptance criteria. Ensure requirements are traceable, testable, and aligned with WVI sponsorship objectives and global process standards. Collaborate with IT/product owners and process teams to validate feasibility and solution alignment. Process Analysis & Optimisation Analyse existing sponsorship processes (e.g., child-sponsor engagement etc) to identify inefficiencies and improvement opportunities. Map current and future state workflows using tools and visualisation methods (e.g., swimlane diagrams, etc.). Support business process improvement initiatives by providing data-driven insights and root cause analyses. Work with field, region, GC, SO office teams and process owners to test and refine new processes for clarity, feasibility, and impact. Ensure process documentation reflects global standards and field realities and is accessible for training and execution. Stakeholder Engagement & Communication Engage sponsorship stakeholders from field, regional, support office, and global teams to understand user needs and change impacts. Maintain regular communications with end users to ensure alignment between business needs and technical development. Facilitate joint design sessions and user validation reviews for new features and process enhancements. Translate technical or abstract concepts into accessible language and visual representations for decision-makers and field teams. Act as a liaison between functional experts, product owners, and implementation teams throughout project cycles. Data & Systems Insight Conduct data analysis and reporting on sponsorship operational trends, system usage, and performance metrics. Support dashboard development and reporting tools that inform process improvement and decision-making. Use analytical tools (e.g., Excel, Power BI, SQL) to derive actionable insights from large datasets. Partner with field and regional teams to validate and contextualise findings to ensure data reflects operational reality. Identify data gaps or integrity issues that affect process performance or system outputs. Support Change Management & Adoption Contribute to user training, communication, and rollout materials by ensuring alignment with business requirements and user workflows. Help coordinate UAT (User Acceptance Testing) with field stakeholders, collecting feedback and documenting results. Identify field readiness gaps and collaborate with enablement leads to address them through tools, training, and coaching. Ensure all changes are documented in sponsorship knowledge bases, and that lessons learned are integrated into future cycles. Act as a champion for user experience and field practicality in all design and implementation activities. KNOWLEDGE, SKILL AND EXPERIENCE Required Education, training, license, registration, and/or Certification Bachelor’s degree or other related field or equivalent work experience. Required Professional Experience Minimum 3 years of relevant technical and business work experience. Experience in working Area Program/Cluster Office/National Office for 3-5 years. Requires leadership skills, experience/in-depth knowledge of business operations and systems requirements processes. Strength in building and managing effective work relationships with both local and dispersed colleagues. Strong diagnostic skills and ability to facilitate solutions to complex issues. Ability to effectively communicate with many different functions and cultures. Experience collaborating with teams in diverse locations and from different backgrounds Required Language(s) Excellent written and verbal English is required. Required travel and/or work environment accommodations The position requires ability and willingness to travel domestically and internationally up to 15 % of the time. Preferred Experience, Knowledge and/or other Qualifications Strong analytical, organizational, problem solving, collaborative, facilitation, and time management skills. Ability to work under pressure and manage teams effectively in dynamic changing environment. Understanding and experience of development industry with preference to child sponsorship-based programming approaches and models. Strong understanding of Sponsorship Business platforms such as Horizon-Hope (Desktop & Mobile), Horizon-Engage, Horizon-Share.