Roca Alliances is a specialized recruitment firm in the tech sector, connecting top talent with leading global companies. We provide tailored hiring solutions, ensuring the perfect match for each role. Our deep understanding of industry trends allows us to conduct targeted, efficient recruitment. Committed to excellence, we build long-lasting partnerships that drive business success. At Roca Alliances, we help businesses thrive by delivering the right professionals to meet their needs. This time, we are partnering with a global leader in IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT teams, powered by AI. The company has experienced strong double-digit growth over the years and serves a diverse range of industries in over 20 countries, managing more than 15 million endpoints globally. The Senior Manager for Implementation Services will be responsible for the effective implementation of all customer-facing projects, leading a team of multi-functional consultants, as well as leading other departmental initiatives to enhance the customer journey. Skills & Qualifications Assist with sales opportunities that will involve meetings, SOW creation and RFP responses Strong attention to detail with data-focused mindset Excellent organization and time management skills Understanding of the Project Management Institute (PMI) framework Strong leadership, diplomatic and motivational skills, including the ability to lead up, across, and down multiple business and technology organizations Effective resource planning and risk management skills Excellent communication, interpersonal and writing skills Demonstrate sound judgment, problem-solving, and decision-making skills. Anticipate and understand the impact of decisions on customer success. Self-motivated, decisive, with the ability to adapt to change and competing demands. Business Analyst skills Customer relationship management focus Required Experience 4+ years of experience managing project consulting teams within a cross-functional matrix environment High-Volume Project Delivery experience Strong background in Software Implementation Salesforce experience Preferred Experience Bachelor’s degree or higher; minor or advanced degree in business/STEM or equivalent experience 4+ years managing customer-facing project delivery Advanced Microsoft Excel skills like pivot tables, reporting, macros and VBA Managerial experience in deploying software solutions a plus Experience with emerging cloud, hosting and web technologies. Experience with Backup technologies, physical and SaaS based Responsibilities Oversee resource schedules and coordinate updates to maximize productivity and revenue capture. Participate in establishing practices, templates, policies, tools and partnerships to expand and mature these capabilities for the organization Lead effective project discovery by thoroughly analyzing customer needs, timelines, and business requirements. Understand the context of the customer and align projects, software tools and implementation to their requirements Manage a portfolio of complex initiatives that span multiple lines of business Work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation, and excellence Create and maintain documentation, including business, system, and functional requirements, process flows, status reports, and configuration worksheets. Participates in cross-functional teams to explore process improvement initiatives, measure results, and refine processes to achieve business objectives Lead customers, plan projects and tasks, assign effort, assign hours, monitor and report on key project KPIs to stakeholders internal and external. Complete projects and assignments on-time and within budget, while ensuring high levels of customer satisfaction. Achieve internal KPIs for utilization, CSAT, EHR (effective hourly rate), schedule, quality, and overrun. Initiate and maintain strong working relationships with customers and serve as a reliable and trusted adviser. Other duties as assigned