Job Description We are seeking a highly skilled Contact Center Efficiency Consultant to join our team. As a key member of our organization, you will be responsible for analyzing and optimizing contact center operations to improve service quality and reduce costs. Key Responsibilities: - Analyze and identify areas for improvement in contact center operations. - Develop and implement strategies to optimize service quality and reduce costs. - Collaborate with cross-functional teams to implement business solutions that enhance employee performance, customer satisfaction, and agent interactions. - Conduct detailed root cause analysis on key performance metrics and operational data, recommending improvement opportunities to optimize service operations. - Communicate complex ideas and recommendations to senior leadership and stakeholders.