**About Us** Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. We are looking for a bilingual (Spanish & English) representative to deliver world-class customer support and build customer satisfaction **Job Summary** Answer incoming calls from customer service lines. We have a different options for you in terms of schedules and bonuses! Do not hesitate to apply! **Primary Job Responsibilities** - Ability to use tools and resources to support customers. - Successfully complete and approve training and quality requirements (learning measures, coaching tools, call simulations, etc.) - Answer incoming phone calls from customer service lines. - Provide a high level of professional and competent service assistance. - Effectively communicates resolution to customer issues, summarize ideas and provide concise answers. - Create a positive impression of the brand whenever interacting with customers. - Ensure that all issues are processed correctly and in a timely manner. - Complete commitments expectations set with the customer.