Job summary We are seeking a highly skilled Bilingual IT Professional with C1-level English proficiency to provide Tier 2 and 3 support for escalated issues within Windows and network environments. Responsibilities - Troubleshoot and resolve Tier 2 and 3 tickets related to Windows OS, servers, and network infrastructure - Maintain and support servers, storage systems, and networking equipment across multiple client sites - Perform advanced diagnostics and root cause analysis to ensure long-term issue resolution - Conduct scheduled network performance testing and analysis Qualifications - Proven experience in a Tier 2, 3 IT support role or similar - Advanced English level (C1) – written and spoken - Excellent communication, time management, and customer service skills - Strong troubleshooting ability and attention to detail Skills - CompTIA A+ certification or equivalent experience - Solid understanding of networking concepts (TCP/IP, routing, VLANs, firewalls, VPNs) - Experience with cloud platforms (preferably Azure or AWS) - Proficiency with virtualization technologies such as VMware or Citrix Benefits - Certifications such as CCNA, CCNP, Microsoft - Familiarity with ISO 9000 standards About Us We are EXECUTEL, a U.S.-based outsourcing company committed to connecting top talent with international opportunities. Descripción del trabajo Lorem ipsum dolor sit amet , consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare. Donec lacinia nisi nec odio ultricies imperdiet. Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula. Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit , at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus. Obtén acceso completo Accede a todos los puestos de alto nivel y consigue el trabajo de tus sueños. Inscríbete ahora