Join Our Vibrant Team in Medellín, Antioquia! As a Customer Support Representative at our company, you will be an essential part of a high-performing team focused on ensuring the success and satisfaction of our valued customers. Your role will be crucial in fostering strong customer relationships, managing escalations, and implementing strategies that enhance the overall customer experience. What we offer: - Salary: $3,000,000 COP - Weekends Off - 35-hour work week with two days off - Growth opportunities - Additional benefits package What You’ll Do: - Customer Relationship Management - Escalation Management - Customer Success Strategies About You: - Minimum 1 year of experience in BPO, call center or customer interactions - Bilingual Skills: Fluency in both Spanish and English is essential for this role. Why Join Us? We offer a supportive and dynamic work environment where your contributions are valued, and your career can flourish. We are looking for a motivated individual who is passionate about customer success and eager to contribute to the growth and satisfaction of our customers. If you are a proactive problem-solver with a customer-centric mindset, we encourage you to apply. Job Types: Full-time, Permanent Language: - English (Required) Location: - Medellín, Antioquia (Required)