ABOUT THE CLIENT_ - Our client isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment production. The Client also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone with a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team. - PROJECT DETAILS_ - This multi-faceted role encompasses Business Systems Analysis, Project Management, and Business Analysis responsibilities. The Analyst will support the Game Studios QA business group. - YOUR TEAM_ - Joining an established Business Systems team - WHAT'S IN IT FOR YOU_ - Interview process that respects people and their time - Professional and open IT community - Internal meet-ups and resources for knowledge sharing - Time for recovery and relaxation - Bright online and offline events - Opportunity to become part of our internal volunteer community - RESPONSIBILITIES_ Project Planning and Maintenance: - Build strong relationships with stakeholders to ensure effective collaboration. - Support project delivery with planning, communication, and risk management. - Address issues and feature requests during the support stage. - Oversee system management, troubleshooting, and documentation maintenance. Business Systems Analysis: - Gather and analyze business requirements through various methods. - Identify process optimization opportunities and reconcile conflicting stakeholder goals. - Review design documents and test plans for alignment with business needs. Application Support: - Develop and maintain test cases to ensure comprehensive coverage. - Collaborate with teams to perform thorough testing and ensure high-quality releases. - Report issues clearly and assist developers in resolving them effectively. - Support users by addressing technical issues and system usage queries. - SKILLS_ - Experience in business systems management, implementation, and technical project management for medium to large-scale projects. - Proficiency in Business Systems Analysis, IT administration, and user support. - Familiarity with global organizations, agile environments, and QA testing (preferred). - Knowledge of business systems, database design, SDLC, and process mapping. - Exposure to ServiceNow, Salesforce, or similar enterprise CRM tools (a plus). - Strong communication, organizational, and problem-solving skills. - Ability to convey complex ideas effectively to diverse audiences. - Bilingual in **English** (Fluent written & verbal) and **Spanish**: - Able to work PST shift - Desirable skills: - Familiarity with different development methodologies. - Familiarity with gaming industry will be considered a strong asset. Your personal recruiter **Odarka Hlushko**: