**What You’ll Be Doing**: Receptionist serves as a nonexempt, clerical position responsible for receiving incoming telephone calls in a prompt, courteous, and professional manner and greeting/assisting visitors in the same manner. - Management of phones to include answering, appointment scheduling, proper routing of calls and screening of patient requests. - Reviews schedule in advance to avoid conflicts. - Confirms that all eligibilities, pre certifications are ready and have appropriate paperwork. - Addresses patient complaints in a timely, compassionate and effective manner - Keeps in constant communication with Office Manager and Senior Practice Manager. - Performs other duties as needed to ensure the office operations run efficiently. - Maintains patient confidentiality and complies with HIPAA regulations - Daily Tasks include, but are not limited to: confirming appointments, verify insurance, verify I.D. of each patient, pre-authorizations, no auto RX refills without Doctor’s permission, problem log, return phone calls, patient paperwork to be completed within 72 hours, patients are seen in order of scheduled appointment. - Other duties as assigned. - Follows up on Balance reminders What We’re Looking For - High school diploma or equivalent. - Bilingual Spanish is preferred. - Must have experience with insurance verifications. - One year of experience in a health care environment. - Prevents, calms, or defuses irate callers and patients by working with them to identify concerns and properly directs calls. - Knowledge of medical terminology and organization services. **Job Types**: Full-time, Contract Pay: From $2,100,000 per month **Experience**: - customer service: 1 year (preferred) **Language**: - english (required)