Job summary We connect top global talent with high-performing U.S. companies. Our focus is on finding exceptional professionals who bring both expertise and drive to every role. We're passionate about helping candidates grow their careers while supporting our clients with reliable, remote-ready talent that makes an impact from day one. Responsibilities - Manage customer orders from intake to fulfillment, ensuring 100% SLA adherence. - Coordinate with provisioning, technical, and billing teams to deliver accurate, on-time services. - Track and update order status in CRM/ERP systems, maintaining complete documentation. - Serve as the primary customer contact for order-related updates and issue resolution. - Lead internal process improvement projects to optimize workflows and reduce delivery errors. - Monitor project timelines, identify blockers early, and implement corrective actions. - Ensure all documentation is audit-ready and aligned with internal/external compliance standards. - Generate and analyze order management reports to identify trends and improvement areas. - Escalate issues to management before they impact delivery timelines or SLAs. - Foster cross-departmental collaboration to ensure a smooth handoff between operational teams. Requirements - 2–3+ years of order management or provisioning experience in telecom/ISP/MSP/VoIP environments. - Proven track record of leading process or operational improvement projects in a technical services setting. - Hands-on experience with CRM systems (Salesforce, Zoho) and ERP platforms (Odoo preferred). - Advanced English communication skills (verbal and written). - Ability to work PST hours consistently (7:00 AM – 4:00 PM PST, Mon–Fri). - Strong organizational skills with a focus on accuracy and process compliance. - Stable remote work setup with high-speed wired internet and backup power/connection options. Benefits - USD $1,300 – $1,500/month (DOE) - Access to a $200k+ perk marketplace with instant discounts on 150+ services - Access up to 50% of approved earnings before payday (no credit checks or fees) - On-time, in-currency pay Descripción del trabajo Lorem ipsum dolor sit amet , consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare. Donec lacinia nisi nec odio ultricies imperdiet. Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula. Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit , at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus. Obtén acceso completo Accede a todos los puestos de alto nivel y consigue el trabajo de tus sueños. Inscríbete ahora