About QS QS is the world’s leading provider of services, analytics, insights and intelligence to the global higher education sector - supporting university excellence across the world. Our student recruitment and enrolment solutions enable universities and business schools to connect with talented individuals seeking to further their academic progress and career development. Our portfolio of professional services includes consultancy, student mobility and academic partnerships management, and branding solutions. We publish highly visible and influential rankings of international universities, including the QS World University Rankings® which reaches a global audience of hundreds of millions of people. Founded in 1990, our activities span across 50 countries, working with over 2000 of the world’s leading higher education institutions and over 12,000 employers. Headquartered in London, QS has over 650 employees globally with offices in 14 different countries, including Australia, Malaysia, India, Romania, Singapore, France, Germany and the USA. QS keeps growing organically, through acquisition and by recruiting top talent across key regions. What inspires us ? At QS, our culture fosters a flexible working environment that encourages our employees to own their career whilst personally and professionally thriving. We collaborate, respect and support each other - and as a company, our values underpin these. Our mission is to empower motivated people around the world to fulfil their potential through higher education, and to ensure everyone has the same opportunity to achieve that potential. We celebrate the diversity of our teams and believe through sharing our experiences we can learn from one another and become stronger together, which enables us to achieve our goal. At QS, you’ll be responsible for implementing real change in the international higher education landscape, full of exciting and interesting challenges where you can drive positive impact across the business. **The Team and Role** The Student Enrolment Advisor (SEA) will work within a friendly, diverse and supportive team to provide excellent customer service to students from around the world. They will be responsible for managing the 1:1 communication with prospective students on behalf of our clients. By answering prospects queries with accuracy, speed and enthusiasm, and supporting them throughout the decision-making process, their work will ultimately increase enrolments at the given institution. Through this Entry-level role they will learn how to use effective questioning and rapport-building to market and promote the Client they are representing. They will also be introduced to Account Management responsibilities. **Role Functions** **Enquiry and Made Offer Management** - Ensuring all incoming communications are effectively managed and answered in accordance to SLAs - Using a personalised approach to build rapport and represent the partner institution positively - Collect intelligence from students to report back to partner institutions - Contributing to the continuous improvement of business practices and student experience **Account Management** - Contribute in account meetings and share feedback and findings following engagement with students - Ensure information and updates are being accurately and effectively passed to all relevant departments as well as recorded correctly - Support colleagues in Client Delivery to host webinars as required **Marketing C**o**mm**un**i**ca**tions and Data** - Support in the QA process of our automated marketing communications, providing feedback and corrections where necessary - Checking datasets to ensure their accuracy as part of the data screening process **General Duties** - Provide support to the Client Success team as required - Attend conferences, exhibitions, campus tours as required - Domestic and International Travel as required In addition, any such other duties as are within the scope and spirit of the job purpose, and the title of the position. **P**e**rs**on**a**l Requirements to Meet Position Objectives** - Ability to engage and communicate effectively with a diverse range of people in a logical, organised and effective manner - A high level of initiative where thoughtful, intelligent problem-solving skills are utilised - An excellent standard of spoken and written English - Strong customer relationship skills - Good organisational skills and the ability to priorities work assignments - An intermediate knowledge of Excel, Word and PowerPoint - Persistence in achieving goals and overcomes challenges - Educated to Undergraduate Degree level - The legal right to work full time in Colombia.