As a Customer Support Representative at our company, you will be an essential part of a high-performing team focused on ensuring the success and satisfaction of our valued customers. Your role will be crucial in fostering strong customer relationships, managing escalations, and implementing strategies that enhance the overall customer experience. Key Responsibilities: 1. Customer Relationship Management: - Build and maintain strong relationships with key customers, ensuring their needs are consistently met. - Identify opportunities for upselling and cross-selling based on customer needs and usage patterns. 2. Escalation Management: - Act as the primary point of contact for escalated customer issues, ensuring prompt resolution and customer satisfaction. - Collaborate with cross-functional teams to address and resolve complex customer challenges, ensuring timely solutions and fostering long-term customer loyalty. 3. Customer Success Strategies: - Drive customer retention through proactive support and tailored solutions. - Work closely with customers to understand their goals, challenges, and opportunities for growth, ensuring they achieve maximum value from our products/services. Qualifications: - Proven experience in customer support with a strong track record of exceeding performance targets. - Exceptional interpersonal and communication skills, with the ability to build rapport and trust with both customers and team members. - Strong analytical skills, with the ability to leverage data for decision-making and continuous improvement. - Excellent problem-solving abilities and the capacity to thrive in a fast-paced, dynamic environment. We are looking for a motivated individual who is passionate about customer success and eager to contribute to the growth and satisfaction of our customers. If you are a proactive problem-solver with a customer-centric mindset, we encourage you to apply. Job Types: Full-time, Permanent Language: - English (Required) Location: - Medellín, Antioquia (Required)