Job Overview We are a leading provider of e-commerce services, seeking an experienced Account Director to join our team. The successful candidate will have a broad background in digital marketing channels and tools, with a proven track record of delivering high customer satisfaction scores. Main Responsibilities: - Client-centric Communication: Establish strong relationships with key decision makers by hosting monthly check-ins to review business performance and share opportunities to support business goals. - Marketing Strategy: Lead cross-functional teams with comprehensive strategies across paid, owned, and earned channels to meet or exceed client objectives. - Data-driven Insights: Leverage data and analytics to identify strategic opportunities and translate learnings into clear and concise reporting. - Measurement Frameworks: Use overlapping datasets to find the truth and make better marketing decisions, prioritizing business metrics to guide strategy. - Team Coaching and Development: Practice servant leadership, deliver timely feedback, and up-level business acumen to connect marketing objectives to business objectives. Requirements: - Bachelor's Degree in Marketing, Business, or related discipline. - 8+ years cross-channel digital marketing experience, including strategic planning, consumer insights, digital integration, and client services. - Proven track record of delivering high customer satisfaction scores through NPS or similar retention metrics. - Extensive CRM or Marketing Operations platform experience required. - Ability to build rapport and develop relationships with executive-level contacts. Key Performance Indicators (KPIs) - 95% Account Team Retention Rate. - 105% Net Revenue Retention. - Quarterly Service Expansion Quota: $15,000 Monthly Recurring Revenue.