Customer Support Consultant Opportunity We are seeking a highly motivated and multilingual Customer Support Consultant to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients in Colombia. The ideal candidate will have: - Fluent German and English (C1 written and spoken for both languages) - Previous experience in Customer Service or Marketing - Hands-on experience communicating with and following up on leads - Attentive to details - Strong administrative and organizational skills - Positive and responsible attitude In return, we offer: - A fixed schedule: 5 days per week, 4 PM - 12 AM CET - Opportunity to work fully remotely - Inclusive international environment - Compensation in USD - Good bonuses for referring friends - Paid intensive training and probation - Work-life balance - Responsive management interested in your growth and long-lasting cooperation - Greenhouse conditions for self-development At SupportYourApp, we welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills. Key Responsibilities: - Contacting submitted leads to confirm their interest - Forwarding qualified inquiries to the appropriate retailer - Accurately update and categorize leads in the system - Securely work with customers' sensitive information - Apply the latest and greatest customer happiness practices Requirements: - Fluent German and English - Previous experience in Customer Service or Marketing - Hands-on experience communicating with and following up on leads - Attentive to details - Strong administrative and organizational skills Benefits: - Fixed schedule - Remote work opportunity - Inclusive environment - USD compensation - Referral bonuses - Paid training and probation - Work-life balance - Personal development opportunities Join our multicultural and multilingual team as a Customer Support Consultant and enjoy a home office environment while mastering new skills and achieving challenging goals with our People First management approach.