Chief Operating Officer – U.S. Personalized & Specialty Care Services Location: Reports to: Group Chief Operating Officer, Raffles Medical Group (Singapore HQ) Business Scope: Private Concierge Medicine | Specialty Clinic Operations | Cardiology, Preventive & Executive Health | Care Coordination | Cross-Border Patient Services Position Summary: As part of Raffles Medical Group’s U.S. expansion, the Chief Operating Officer – U.S. will play a critical role in leading the operational delivery of high-end, personalized, and specialty healthcare services across the United States. This role is ideal for a healthcare executive with extensive experience in multi-specialty clinical operations , concierge medicine , and care model transformation — with a commitment to serving HNWI, VIP clients, international patients, and C-level executives . The COO will oversee the implementation of scalable and differentiated medical services, integrating digital platforms, remote monitoring, and cross-border physician collaboration into a seamless luxury healthcare experience. Key Responsibilities: Operations Leadership: Lead end-to-end operations of Raffles' personalized and specialty clinical services in the U.S., including concierge programs, executive physicals, diagnostic services, and ambulatory specialty centers. Ensure facilities are compliant with U.S. federal/state regulations (HIPAA). Strategic Planning & Service Line Growth: Collaborate with the U.S. President and Singapore HQ to develop scalable care models in cardiology, preventive medicine, endocrinology, women’s health, and longevity services. Analyze market opportunities and propose new specialty programs based on HNWI needs and international patient trends. Expand relationships with referring physicians, specialists, embassies, and corporate clients. Oversee recruitment and performance of physicians and specialists. Technology-Enabled Care Delivery: Implement and optimize EMR systems, digital care pathways, telehealth workflows, and remote monitoring platforms. Drive innovation in digital concierge portals and personalized dashboards for HNWI clients. Ensure seamless care coordination for international patients and second-opinion consults. Financial Oversight & Performance Metrics: Manage P&L responsibilities, operational KPIs, and vendor contracts. Develop dashboards to track quality, efficiency, satisfaction, and growth outcomes. Collaborate with finance, marketing, and revenue teams to optimize margins. Regulatory & Accreditation Compliance: Ensure compliance with all healthcare standards, including HIPAA, OSHA, Medicare/Medicaid. Prepare clinics for JCI accreditation where applicable. Lead multidisciplinary teams and foster a high-performance, service-oriented, culturally sensitive environment. Promote staff development and engagement. Qualifications: Master's degree in Healthcare Administration, Business, Public Health, or related field (MHA, MBA, MPH). 10+ years leadership experience in clinical operations , preferably within concierge medicine , multi-specialty clinics , specialty hospital systems , or luxury healthcare programs . Deep knowledge of U.S. healthcare operational regulations and payer systems. Proven track record managing HNWI-facing services or executive health programs. Strong leadership in cross-functional healthcare teams; experience working in international healthcare systems or serving international patients. Tech-savvy with experience in EMR, digital platforms, and telehealth integration. Preferred Attributes: Experience with private medical membership models or startup scaling/greenfield clinics. Multilingual skills (Mandarin, Japanese, Korean, or Arabic) are a plus. Knowledge of JCI, ISO, or MOH Singapore standards is advantageous. Performance-based bonus and/or equity options. Relocation and global mobility support. Access to Raffles’ global VIP healthcare network. Leadership development programs with Asia-Pacific rotation opportunities. About Raffles Medical Group: Raffles Medical Group (SGX: BSL) is Asia’s leading integrated private healthcare provider, headquartered in Singapore with over 100 locations across 14 cities including Shanghai, Hong Kong, and Tokyo. As it expands into the U.S., Raffles aims to set new standards in personalized and preventive healthcare for a discerning, high-net-worth clientele. Seniority level Executive Employment type Full-time Job function Management and Manufacturing #J-18808-Ljbffr