Posted on : 05 Aug 2024, Location : Elias Road Job Description: - Case Management - Process new applications and conduct assessment with volunteers team. - Evaluate and identify areas for follow up (e.g. social support, referral to internal/external resources). - Participate in monthly case conference with preparing cases to be discussed and sharing with volunteers. - Support case work activities, including conducting home visits and organizing events. - Demonstrate knowledge of available community resources and social supports. - Engage and work collaboratively with various community agencies (e.g. Medical Social Worker, Family Service Centre, Social Service Office and other agencies). - Volunteer Management - Assign cases to community volunteers and provide them with necessary support and supervision. - Maintaining regular communication with volunteers. - Ensuring volunteers adhere to organizational policies, procedures and legal requirements. - Conduct volunteer training sessions and resources to equip volunteers with necessary skills and knowledge. - Documentation and administrative tasks - Consolidate and maintain accurate records by filing relevant documents and updating case notes in the profile database promptly. - Prepare purchase requisitions or funding requests for aid-related expenses, such as medical consumables, furniture purchase, financial assistance and emergency funds. Job Requirements: - Meticulous and good administrative skills - Strong organizational and communication skills, with the ability to interact effectively with clients and volunteers from diverse backgrounds. - Proficient in MS Office applications (e.g. Excel, Word, PowerPoint, Outlook, Teams) - Proficient in English and Chinese (Speaking and Writing), in order to be able to work with non-English speaking clients and volunteers. - A team player who is able to work independently in fast-paced working environment. - Compassionate and empathetic approach to working with clients in need. - At least 1 year relevant working experience in the social service sectors. - Possess a Diploma in Social Sciences (Social Work)/ Psychology Studies/ Counselling/ Community Care or Services/ Social Service/ Social Enterprise or its equivalent. - Education or training in social work or a related field is preferred. - Fresh graduates are welcome. Job Type Full Time Competency Case Management,Volunteer Management,Strong verbal and written communication skills,Administrative Support Number Of Open Position(s) 1