Customer Service Representative – Metadata Operations Customer Service Representative – Metadata Operations Direct message the job poster from Straive Customer Service Representative – Metadata Operations This role supports the accurate processing of digital content and metadata across various Digital Service Providers (DSPs) by resolving customer inquiries and ensuring the integrity of artist profiles and visual assets. You will collaborate with internal teams and external partners to provide excellent service. Experience: 1-2 years What you'll do: Action artist name change tickets by emailing DSPs or using DSP-specific forms. Follow specialized workflow for iTunes/Apple artist name changes using Transporter. Coordinate with Label Managers for artist name changes in internal systems and generate metadata updates for DSPs (e.g., Spotify, Pandora, Tidal, YouTube, TikTok, Meta). Resolve inactive pixel tickets for video thumbnails in iTunes Connect, including cropping. Edit images (e.g., Mac Preview) to crop inactive pixels and export as JPEG. Update video metadata in iTunes Connect with corrected thumbnail files. Monitor ticket statuses and update records. Ensure accurate data processing, adhering to DSP requirements and deadlines. Communicate effectively with customers and provide timely updates. Escalate complex issues to internal teams. Who you are: 1-2 years' experience in customer service, data curation, metadata management, or digital content operations. Excellent written and spoken communication skills, especially with stakeholders. Strong observation skills and exceptional attention to detail. Thorough in task completion and proactive in issue resolution. Capable of accurate and consistent work under pressure. High concentration and commitment, even with sensitive documents and intricate workflows. Technical aptitude for digital platforms, internal systems (e.g., Zendesk, iTunes Connect), and specialized software (e.g., S3 clients, image editors). A fast learner with some data curation experience. Seniority level Seniority level Associate Employment type Employment type Full-time Job function Job function Customer Service Industries Business Consulting and Services Referrals increase your chances of interviewing at Straive by 2x Get notified about new Customer Service Representative jobs in Colombia . Customer Service Representative (Colombia) (Remote) Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 2 weeks ago Customer Service Assistant (Fully Remote) Bogota, D.C., Capital District, Colombia 2 weeks ago Bogota, D.C., Capital District, Colombia 3 months ago (American English) Customer Support Consultant (LATAM, remotely) Bogota, D.C., Capital District, Colombia 3 weeks ago Bogota, D.C., Capital District, Colombia 2 weeks ago Customer Care Specialist (Remote from Colombia) Junior Customer Support Specialist (Remote) | 100% Remote SaaS Support position with growth opportunity Bogota, D.C., Capital District, Colombia 2 weeks ago Bogota, D.C., Capital District, Colombia 2 weeks ago Bogota, D.C., Capital District, Colombia 3 weeks ago Bogota, D.C., Capital District, Colombia 3 weeks ago Bogota, D.C., Capital District, Colombia 2 weeks ago Customer Care Specialist (Remote from Colombia) (Remote) Customer Service Representative Bogota, D.C., Capital District, Colombia 6 days ago Bogota, D.C., Capital District, Colombia 1 week ago Customer Care Specialist (Remote from Colombia) Bogota, D.C., Capital District, Colombia 2 weeks ago Customer Service Agent (Bogota, Colombia Remote) Bogota, D.C., Capital District, Colombia 1 week ago Customer Service Representative (Ecommerce/AI-Enabled) We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr