🌍 Roca Alliances is a specialized recruitment firm in the tech/IT sector, connecting top talent with leading global companies. We provide customized hiring solutions, ensuring a perfect match for every role. Our expertise in industry trends enables efficient, targeted recruitment. Committed to excellence, we build lasting partnerships that drive business growth. Roca Alliances helps organizations thrive by delivering the right professionals for their needs. 🌟 We are partnering with a global leader in IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT teams, powered by AI. 🤖 The company has experienced strong double-digit growth over the years 📈, serving diverse industries in over 20 countries 🌎 and managing more than 15 million endpoints globally. 🔍 Position Overview: As a Program Manager for Strategic Projects within the Product Operations team, you will play a critical role in driving and executing high-impact initiatives that support the company’s product strategy and operational efficiency. You will collaborate closely with cross-functional teams, including Product, Engineering, Marketing, Sales, Customer Support, and Operations, to ensure alignment, timely execution, and delivery of key projects that support strategic objectives. ESSENTIAL RESPONSIBILITIES: Program Management: Lead the planning, execution, and delivery of multiple strategic projects across the product operations landscape, ensuring all objectives and timelines are met. Cross-functional Leadership: Act as the primary liaison between stakeholders from different departments to ensure clear communication, alignment on goals, and smooth project execution. Strategic Planning: Partner with leadership to identify and prioritize high-impact projects aligned with company objectives. Translate business goals into actionable project plans. Process Optimization: Identify opportunities to improve operational processes, workflows, and collaboration across product teams, driving operational excellence. Risk Management: Identify potential risks to project delivery, implement mitigation strategies, and provide regular status updates to stakeholders. Performance Tracking: Develop and monitor KPIs to assess the success and performance of the strategic initiatives and drive continuous improvement. Stakeholder Communication: Facilitate regular check-ins, presentations, and reports to update senior leadership and stakeholders on the status of strategic projects. Resource Management: Coordinate with cross-functional teams to allocate resources and ensure that project teams are adequately supported. QUALIFICATIONS Bachelor’s degree in business, operations, project management, or related field. 5+ years of experience in program or project management, ideally within the Product organization or a related function. Strong understanding of product management processes, agile methodologies, and product life cycles. Proven experience in managing cross-functional teams and delivering complex projects on time and within scope. Excellent communication, leadership, and organizational skills. Ability to navigate ambiguity and prioritize multiple initiatives in a fast-paced environment. Proficiency with project management tools (e.g., JIRA, Confluence, Asana) and data analysis tools. PMI or Scrum Alliance (or similar) certifications in Program Manager, Project Manager, or Scrum.