About the Role We are seeking a polite and professional Customer Service Call Center Agent to represent our clients professionally by providing remarkable service to their customers via phone. Responsibilities - Answer inbound calls and greet customers with energy and enthusiasm. - Place outbound calls and communicate with energy and enthusiasm to customers. - Build lasting relationships with clients, customers, and other call center team members based on trust and reliability. - Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service. - Meet department productivity and quality standards. - Strive for first call resolution and take true ownership of customer needs and issues. - Communicate and follow instructions for one call customer resolution. - Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns. Skill Requirements - Experience in customer service experience in a transaction-based environment such as a call center or retail location, demonstrating ability to be empathetic and compassionate is preferred. - Must have ability to work independently and in a team environment. - Problem solving skills. - Ability to maintain accuracy and production standards. - Predictable and consistent attendance is an essential function of this position.