Job Summary We are seeking an entrepreneurial and motivated professional to join our team and help us ensure our daily operations run on point as we work to achieve our mission of empowering workers and businesses alike. Key Responsibilities - Monitor Traba's daily operations live and make sure all shifts posted on our marketplace are executed flawlessly and prepare and troubleshoot in real-time in order to do so - Coordinate closely with Territory Operations Manager to understand each customer's unique needs to shape the daily operations to meet those needs - Ensure a positive and trusted experience for our workers on our platform - Provide excellent experience for our workers before, during, and after their shifts - Resolve support issues for workers in a timely manner to ensure customer satisfaction - Communicate with and manage our workers effectively to deliver the number of workers our clients require to run their businesses - Ensure workers are clocked in and clocked out at the right times to ensure accurate payment - Identify opportunities to improve our processes, tooling, and product to be more efficient - Support with forward-filling or worker-vetting initiatives when needed - Help us build standard operating procedures and continuously improve upon them - Learn and master multiple internal systems - Help workers understand how to use the Traba app and handle sensitive, complex user-facing issues on the platform Requirements - 2+ years of professional experience at a fast-growth company in a customer success, business support or similar role - Proven ability to balance multiple critical tasks, work under pressure, and consistently deliver against deadlines - An ownership mentality and strong work ethic that you bring to work every day - Enthusiastic and positive attitude with strong customer empathy and care for our workers - Customer management skills, including problem-solving, setting customer expectations, and building customer relationships - Grit and willingness to roll up your sleeves and tackle something hands-on - Excellent communication skills, both verbal and written - Attention to detail balanced with swift execution - Ability to thrive in a fast-paced and ambiguous environment - Excellent organization, time management, and prioritization skills Benefits - Competitive pay with opportunity to grow into bigger responsibilities and rewards - Opportunity to work with a highly competent team to grow yourself as a professional - Rotating shifts including early mornings and weekends as well as regular weekdays and weeknights. You must be flexible - You will be paid your entire compensation as an independent contractor and you will be fully responsible for paying the corresponding income taxes to the government Our Values We believe in the following values: - Dream Big - We create and communicate a bold direction that inspires a life-changing vision - Olympian's Work Ethic - We put everything we have on the field - Growth Mindset - We confront the toughest challenges head-on and persevere - Customer Obsession - We remain focused on delivering high-quality products and services that solve these often overlooked communities' problems What is Light Industrial Labor? Light industrial flexible staffing is a labor market that encompasses entry-level jobs in warehouses & distribution centers