Job Opportunity at Capital One – Customer Service Representative (Inbound Calls) Are you passionate about customer service and looking for stability, growth, and great benefits? This is your chance to join a globally recognized financial company! 📍 Location On-site in Bogotá, D.C. – Américas Site Address: Carrera 56 #9-17, Torre Central ⚠️ Work-from-home option available only for residents of Bogotá after 3 months, depending on performance. 🧑💼 Position Overview Role: Customer Service Consultant – Inbound Calls Campaign: Financial Services (Capital One) Main Responsibilities: Answer inbound customer service calls Provide financial account support and guidance Assist with payment processing and setting up automatic payments Offer personalized solutions and customer assistance 🕒 Initial Training (100% On-site) Total Duration: 23 days 10 days of product training 13 days of nesting (hands-on supervised practice) Training Schedule: Monday to Friday, 8:00 a.m. – 6:00 p.m. ⏰ Production Work Schedule Operating Hours: Monday to Friday: between 7:00 a.m. and 8:00 p.m. Saturdays: between 7:00 a.m. and 6:00 p.m. (Your work schedule will fall within these hours) Weekly Hours: 42 hours Days Off: Sunday + one additional weekday 💰 Compensation Package Base Salary: $2,500,000 COP/month Performance Bonus: Up to $600,000 COP (applies only in production phase) Transportation Allowance: $200,000 COP/month E-Card (Monthly Benefit): $70,000 COP to spend in selected stores (Éxito, McDonald's, Domino's, and others – only available for on-site employees in production) 🚀 What We Offer Permanent contract with job stability Career growth opportunities A professional, inclusive, and dynamic work environment Paid training Potential to work from home after 3 months (Bogotá residents only) ✅ Requirements Must reside in Bogotá Full availability for 100% on-site training and nesting Strong communication and customer service skills Previous customer service experience is a plus (but not mandatory) 📢 Apply now and become part of one of the most prestigious financial companies in the world! We’re excited to grow with you!