**Job Title**: Service Coordinator Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow. But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions - the kind that make a real difference - when it matters most. The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs. **In this role, you have the opportunity to make life better** Looking at the challenges the world is facing today Philips’ purpose has never been more relevant. So whatever your role, if you share our passion for helping others, you’ll be working towards creating a better and fairer future for all. **You are responsible for** - Work closely with account teams to help close business and grow professional services revenue - Identifies areas of solution & service delivery improvement - Liaises between customers, R&D;, product management, sales, customer support and technical services to resolve product, status and service inquiries - Manages escalations, when necessary, and ensures service recovery and other actions to resolve service-related issues - Selects, develops and evaluates personnel - Continually seeks opportunities to increase customer satisfaction and deepen customer relationships and increase customer success - Understand local customers’ environments, local challenges and regulations and leverage this information to ensure overall customer success with our solutions, products and services - Collaborate with product & BG teams to build technology & services to drive customer success, reduce cost of delivery, increase automation, decrease customer effort and enhance solutions - Manage the Professional Services practice and/or sub-functions to an agreed set of metrics, and help set the vision for its evolution - Set measurable goals, and expectations for team members and help them be successful - Provides service and/or solution delivery oversight to ensure all project management and/or delivery standard processes are followed Key performance indicators - Customer satisfaction (Y/Y change or % improved) of assigned install base - Y/Y growth in adoption / expansion of assigned install base - Annual renewal rate of assigned install base - Employee engagement - Customer commitment achievement (project delivery/quality, customer success criteria met, SLAs) **You are a part of** A leading health technology company with a multinational workforce of approximately 77,000 employees and globally present with sales and services in more than 100 countries worldwide. **To succeed in this role, you’ll need a customer-first attitude and the following** - Typically requires a Bachelor’s degree in a position-relevant program (health science, business, or engineering). Possesses position-relevant certifications and licenses. - Minimum 5 years of related experience in domain or specialty, or a Master’s degree with minimum 3 years of related experience. - Available to travel 40% of the time - English Advanced - Experience managing teams and its performance - Experience with customer facing **In return, we offer you** In order to develop your full potential, we will offer you the flexibility, encouragement, and opportunities to keep you inspired and engaged. After all, working at Philips is more than a job. It is an experience full of amazing moments that will transform you in a lasting and positive way since together we can improve the world. Company relocation benefits will not be provided for this position. **How we work at Philips** Our newly-adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart - which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home - for our hybrid roles. Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way. Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way. Our hybrid working model is defined in 3 ways: - We believe in the importance of impactful collaboration:_ There's a certain energy when everyone’s in the same room that can heighten idea generation and creative friction needed for problem-solving. - We embrace flexibility:_ Choosin