1 day ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential. We’re looking for a seasoned Senior Support Engineer to join our team and support our migration to a new Managed File Transfer (MFT) platform. The ideal candidate will have extensive experience with file transmission protocols, automation on Linux/UNIX environments, and expertise in CLEO Harmony and Sterling File Gateway. This role requires a collaborative mindset, strong customer-facing communication skills, and a solution-oriented approach to delivering secure, scalable, and reliable file transfer capabilities. Responsibilities Set up and configure file transmission solutions using CLEO Harmony and Sterling File Gateway Design and implement automation routines for MFT workflows using shell and Perl programming Configure Connect:Direct and file agent scripts to enable automated file transfers Troubleshoot connectivity issues related to TCP/IP, FTP, and SFTP in collaboration with network, firewall, and system administrators Gather transmission requirements from business users and design tailored solutions to meet their needs Provide 24x7 support for file transmission processes, including participating in on-call rotations and scheduled maintenance Mentor team members, share expertise, and adhere to established engineering methodologies Take direction from project leads and step into a lead capacity role when required Requirements Minimum of 3 years of experience as a Support Engineer Proven hands-on experience with CLEO Harmony and Sterling File Gateway in a production environment Proficiency in Unix/Linux application support and programming using Bash/Korn Shell and Perl Strong knowledge of file transmission protocols, including SFTP/SSH, FTPS/SSL, HTTPS, and PGP/GPG Experience working with TCP/IP setups, troubleshooting, and managing MFT workflows Excellent problem-solving and troubleshooting skills Ability to handle multiple tasks and projects under tight deadlines Strong interpersonal and documentation skills for effective communication and reporting Fluent English skills (written and spoken) at a B2 level or higher Nice to have Experience with IBM Sterling Connect:Direct Programming knowledge in C and Java Familiarity with Google Cloud Platform (GCP) and GCS Bucket storage Understanding of cloud architecture principles We offer International projects with top brands Work with global teams of highly skilled, diverse peers Healthcare benefits Employee financial programs Paid time off and sick leave Upskilling, reskilling and certification courses Unlimited access to the LinkedIn Learning library and 22,000+ courses Global career opportunities Volunteer and community involvement opportunities EPAM Employee Groups Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Engineering, Information Technology, and Business Development Industries Software Development, IT Services and IT Consulting, and Venture Capital and Private Equity Principals Referrals increase your chances of interviewing at EPAM Systems by 2x Get notified about new Senior Support Engineer jobs in Colombia . Bogota, D.C., Capital District, Colombia 5 days ago Senior Network Engineer (CCIE Switching with Wi-Fi Experience) Bogota, D.C., Capital District, Colombia 1 day ago Bogota, D.C., Capital District, Colombia 6 months ago Senior ServiceNow Platform Administrator Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 3 weeks ago Bogota, D.C., Capital District, Colombia 2 weeks ago Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 3 weeks ago Bogota, D.C., Capital District, Colombia 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr