Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. Our technology and innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential. Title and Summary Analyst, Analytics & Metrics Position: Analyst, Analytics & Metrics Overview The Global Statistics / Quarterly Mastercard Reporting (“QMR”) group is responsible for the collection, analysis, and reporting of Mastercard’s operational performance, including providing thought leadership to evolve Mastercard’s internal and external reporting of key metrics. The QMR group ensures data is collected and validated accurately and timely, adhering to strict deadlines, performing procedural controls, and maintaining high data integrity standards. As a core member of the QMR team, you will participate fully in all QMR “Close” activities and assist in operational process management, development, and improvement, including analyzing existing needs. Role Excellent communication skills, both written and oral in English and Spanish Support collection, validation, and reporting of quarterly operational data Leverage analytics to analyze customer-reported data to prevent revenue leakage Provide analytical research across QMR and switched activity for management discussions Deliver advanced, detailed, persuasive customer performance data analytics Support projects related to operational metrics, drivers, and revenue Communicate effectively with customers to resolve issues promptly Provide customer support and training on QMR topics to internal and external clients Create clear and concise documentation for tracking inquiries within internal systems Assist in quarterly QMR business updates to regional finance teams Contribute to system enhancements and process improvements All About You Self-starter and quick learner who thrives under tight deadlines Curious and able to identify root causes of issues Organized with the ability to prioritize multiple tasks Strong analytical skills with the ability to present persuasive analyses FP&A experience is preferred Experience with change management and process change; Six Sigma certifications are a plus Excellent organizational and problem-solving skills with attention to detail Exceptional customer service skills Proficient in Excel, Word, Outlook, and quick to learn internal applications Minimum Requirements Bachelor's Degree Fluency in Spanish and English Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks carry inherent risks. Every employee or representative must: Abide by Mastercard’s security policies and practices Ensure confidentiality and integrity of accessed information Report security violations or breaches Complete mandatory security trainings #J-18808-Ljbffr