Job summary In your role as an OSS Specialist, you will be responsible for delivering Desk Side Support to IT users, specifically handling IT issues that require physical intervention. Job summary You will play a critical role, serving as a representative of the IT organization, acting as the interface between the customer and other IT functions. Qualifications - Formal qualification in IT completed from an accredited university or college OR completed an apprenticeship in the field of IT. - Excellent communication skills, both written and verbal, including the ability to communicate effectively with both business and technical audiences in local language and English. - Proactive and solution-oriented mind-set - Demonstrates an ability to work independently and is self-driven Responsibilities - Diagnoses and resolves IT-related issues effectively and efficiently. - Ensures that computers are delivered in a 'ready-to-use' condition for IT users. - Provides ad-hoc training to users on common IT issues and guides them through self-service tools. - Manages the physical stock of devices and accessories, including updates in the Configuration Management Database (CMDB). - Conducts regular inventory checks for relevant hardware. - Coordinates logistics by utilizing local logistics providers to transport and relocate devices between locations. - Handles warranty cases in collaboration with the appropriate Original Equipment Manufacturers (OEM) vendors. - Identifies and report potential risks that could impact the quality of OSS services. - Offers support to end users and ensure the functionality of IT equipment and software in meeting rooms and other user collaboration areas as part of desk-side support. - Hosts and assist third-party technicians. - Performs routine checks of computer rooms, including monitoring temperature, air conditioning, cabling, and general functionality. - Adheres to prescribed OSS governance, which involves participating in meetings and following the escalation process, among other responsibilities. - Follows OSS procedures as outlined in the Runbook, Standard Operating Procedures (SOPs), and knowledge articles. - Recommends equipment modifications or improvements to achieve operating efficiencies and ensure customer satisfaction within a factory environment (when applicable) - Support process engineering & maintenance as related to non-standard IT hardware, non-standard systems, IT-related production equipment, machine control issues, etc. (when applicable) - Responsible for the setup and deployment of hardware of various types of software. (when applicable) - Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines Descripción del trabajo Lorem ipsum dolor sit amet , consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare. Donec lacinia nisi nec odio ultricies imperdiet. Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula. Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit , at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus. Obtén acceso completo Accede a todos los puestos de alto nivel y consigue el trabajo de tus sueños. Inscríbete ahora